Refund Policy

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Please read our refund policy before you enrol on one of our courses.

 We hope that you do not want to cancel or withdraw from your course  but ………..just in case here is our policy. 

Within 14 days of the initial enrolment

 For enrolments that are wholly completed online the distance selling  regulations apply.  MARO Personal Development complies fully with the Consumer  Contracts (Information, Cancellation and Additional Charges Regulations 2013) and will provide a full refund of any fees paid if a cancellation is received within fourteen days of the initial enrolment, and  before the course has started. 

 Within 14 days of the start date 

 Within 14 days of the start date In circumstances where the course starts within the fourteen day cancellation period, the refund given will be adjusted to reflect the proportion of the course delivered at the point of cancellation. 

 After the 14 days 

 After the 14 days  Once the fourteen day cancellation period has elapsed a standard  refund and fee recovery policies as set out below shall apply. 2  Learners who withdraw from a course in advance of the course  start date are entitled to a full refund, less an administration fee of  10% of the full course fee. 

 Learners who withdraw from a course within the first two weeks of  the start date of the course will be entitled to a  full refund providing you have not complet4ed more than 25% of the course.

 Learners who withdraw from a course after two weeks following  the start date of the course, will not be entitled to any refund, and  any fees outstanding will remain payable. 

 Course rescheduling 

 Course rescheduling If MARO Personal Development has to reschedule a course for a  different date and this is not convenient for the student, a full refund will  be given. 

 Requests for credits or refunds relating to illness 

 Requests for credits or refunds relating to illness If a student becomes ill during the period of a course they may apply for  a refund if the condition is permanent and prevents them from  continuing. If the condition is temporary then they may apply for a credit which will  permit them to re-enrol at a later date (credits are valid for 2 years). The  refund or credit will be calculated on a pro-rata basis from the date of the  last class attended. Medical evidence will be required in the form of a doctor’s note or  equivalent. Under no circumstances can a credit be converted to a refund. 

Applying for a refund  

 Applying for a refund If you require a refund you must notify us as soon as possible to  infor@maropersonaldevelopment.com you will receive an  acknowledgement email from us and within three days you will receive notification of your refund or our decision   Refunds will be processed using the original payment method within 10 working days of approval. We reserve the right to refuse refunds if we believe the policy is being misused